5-11 CANCELLATION POLICY

Purpose:

This policy is to provide a guideline for the management of situations where 911 EMS services are requested and the patient (or legal patient representative) either declines or refuses EMS evaluation, treatment, and/or transportation to a hospital OR when there is no patient found nor a need for EMS.

Cancelled or Disregarded: the responding ambulance unit can be cancelled by dispatch for any reason prior to the responding unit arriving on scene or any of the following:

1. Fire Department unit, supervisor, or higher-ranking personnel on scene may disregard/ cancel a responding unit while en route or upon arrival to the incident if EMS is not needed.
2. Law Enforcement unit on scene may disregard/ cancel a responding unit while en route or upon arrival to the incident if EMS is not needed.
3. First Responder unit on scene may disregard/ cancel a responding unit while en route or upon arrival to the incident if EMS is not needed.
4. Automatic Medical Alarm – a responding EMS unit may be disregarded either prior to arriving at an incident or when at the incident when medical alarm was accidental per the homeowner, the alarm company, or the person who owns the medic alert states that EMS is otherwise not needed.